Support

Need help with SheetPort for Klaviyo? Start here.

📧 Email support

Questions, bugs, billing issues — email us and we typically reply within 24 hours.

support@sheetport.app →
📘 Documentation

Setup guide, feature reference and troubleshooting for the Klaviyo connector.

Read the docs →
💳 Billing & licenses

Plans and upgrade info. Your license key is shown right after checkout.

See pricing →

Common questions

I lost my license key

Email support@sheetport.app from the address you used at checkout and we'll resend it.

How do I cancel my subscription?

Email support@sheetport.app with "cancel" and the email you used at checkout — we'll cancel it the same day, no questions asked. Your Pro features remain active until the end of the paid period.

The add-on doesn't appear in my spreadsheet

Refresh the browser tab after installing. If it still doesn't show under Extensions, your Workspace admin may need to approve the add-on for your domain.

Sync errors or slow syncs

See the troubleshooting section in our docs. Most sync slowness is Klaviyo's API rate limiting, which resolves on its own — large accounts sync in chunks automatically.

How do I delete my data?

Click Disconnect in the sidebar to delete your API key from the add-on's storage. Synced sheets are in your own Google account — delete them like any other tab. Details in our Privacy Policy.

When emailing, include: what you were trying to do, what happened instead (a screenshot helps), and the approximate time it happened. This lets us fix things in one round-trip.